Spa Policies
Welcome to Face2Face 3D/4D Studio & Spa!
We kindly ask all guests to review our policies before scheduling an appointment. By booking an appointment, you acknowledge and agree to our applicable spa policies.
Appointment Reservations & Booking Requirements
All appointments require a valid credit or debit card on file to secure the reservation, including appointments booked by phone, online, or through a promotional offer.
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A card is required for all clients, including returning guests.
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Your card will not be charged simply for reserving a standard appointment.
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Payment is collected at the time of your service unless a deposit or prepayment is specifically required.
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Cancellation, rescheduling, and no-show fees may apply in accordance with our policies.
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Certain specialty services, promotional packages, or extended appointments may require advance payment or a deposit. Any such requirement will be disclosed before booking.
We reserve the right to decline or cancel reservations that do not meet our booking requirements.
Cancellation & Rescheduling Policy
We require a minimum of 48 hours’ notice to cancel or reschedule an appointment without penalty.
Your appointment time is reserved exclusively for you. Late cancellations and last-minute schedule changes make it difficult to offer that time to another client.
Our cancellation fees are as follows:
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48 hours or more notice: No cancellation fee.
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Less than 48 hours’ notice: A cancellation fee equal to 50% of the scheduled service price.
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No-show appointments: A fee equal to 100% of the scheduled service price.
Rescheduling an appointment with less than 48 hours’ notice is considered a late cancellation and is subject to the same policy.
If your scheduled service was purchased as part of a package or promotion, applicable cancellation charges or package-session deductions will be explained according to the terms of your purchase.
If a cancellation fee cannot be processed, an outstanding balance may be added to your account. Any outstanding balance must be resolved before future appointments can be scheduled.
We understand emergencies and unexpected circumstances happen. Please contact us as soon as possible if an issue arises. Exceptions may be considered individually at management’s discretion but are not guaranteed.
To cancel or reschedule, please call or contact our office at (727) 301-2578.
Late Arrivals & Appointment Timing
We want every guest to enjoy their full treatment without feeling rushed.
New clients are encouraged to arrive 15 minutes early to complete necessary paperwork, discuss treatment goals, and prepare for their appointment.
Returning clients should arrive approximately 5 minutes before their scheduled appointment.
If you are running late, please contact us as soon as possible.
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Appointments may be shortened to avoid delaying other guests.
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Arrivals more than 15 minutes late may result in cancellation of the appointment.
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Appointments lasting 30 minutes or less may have little or no grace period due to the shorter treatment time.
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If we cannot safely or effectively complete the service within the remaining appointment time, the appointment may be considered a late cancellation.
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Full treatment charges may still apply when a service is shortened due to late arrival.
We appreciate your understanding that appointments cannot always be extended beyond their scheduled times.
Illness, Health & Wellness
The safety and well-being of our clients and staff are important to us.
If you are experiencing a fever, contagious illness, active infection, unexplained rash, or other symptoms that could compromise the safety of your treatment, please contact us before your appointment.
Certain skin conditions, infections, recent medical procedures, medications, or changes in your health may require us to modify or postpone a treatment.
We ask clients to disclose relevant health conditions and recent changes before receiving services.
Our treatment providers reserve the right to postpone or decline a service if they believe it may be unsafe or inappropriate at that time.
If you become ill unexpectedly, please notify us as soon as possible. Illness-related cancellation exceptions are reviewed individually.
Consultations, Treatment Eligibility & Medical Disclosures
Face2Face Spa specializes in personalized skincare and advanced aesthetic services.
Many of our treatments require a consultation, health assessment, or informed consent before proceeding.
For your safety, please inform your provider of relevant information, including:
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Allergies, sensitivities, or previous adverse skin reactions.
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Current medications and prescription skincare products.
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Recent use of retinoids, exfoliating acids, or other potentially irritating products.
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Pregnancy or breastfeeding, when applicable.
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Recent cosmetic injections, laser treatments, chemical peels, or surgical procedures.
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Active skin infections, cold sores, open wounds, or recent sun exposure.
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Any medical conditions or implanted devices that may affect treatment suitability.
Certain treatments, including microneedling, radiofrequency, laser-based treatments, chemical peels, and fractional plasma resurfacing, may have additional contraindications.
Please understand that disclosing relevant medical information is essential to helping us determine whether a treatment is suitable for you.
We reserve the right to recommend a different service, request medical clearance when appropriate, or decline treatment when safety concerns exist.
Advanced Skincare Treatments & Expectations
Our advanced aesthetic services are designed to support improvements in skin appearance, texture, tone, and overall skin quality.
Because every individual’s skin is different, results vary and cannot be guaranteed.
Some concerns may require multiple treatment sessions, maintenance appointments, or a combination of professional treatments and home skincare.
Depending on the procedure, temporary redness, swelling, sensitivity, dryness, flaking, or downtime may occur.
More intensive treatments may involve additional recovery time and specific post-treatment restrictions.
Your provider will explain the anticipated benefits, limitations, potential risks, and aftercare requirements associated with your selected service.
We encourage clients to ask questions and communicate any concerns before proceeding.
Pre-Treatment Preparation & Aftercare
Proper preparation and aftercare are important parts of your treatment experience.
Depending on the service, you may be advised to temporarily discontinue certain active skincare ingredients, avoid tanning, or follow additional preparation instructions.
Aftercare recommendations may include:
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Daily use of broad-spectrum sunscreen.
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Avoiding excessive sun exposure.
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Temporarily avoiding retinoids, exfoliating acids, and harsh skincare products.
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Avoiding excessive heat, swimming, or strenuous exercise when instructed.
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Using gentle skincare products to support recovery.
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Avoiding picking, peeling, or scratching treated skin.
Some treatments require more specialized aftercare than others.
Failure to follow recommended instructions can increase the risk of complications or affect treatment outcomes.
Please contact us if you experience an unexpected reaction or have concerns about your recovery. Seek prompt medical care for severe or concerning symptoms.
Treatment Packages & Prepaid Services
We offer treatment packages to help clients maintain consistency and work toward their skincare goals.
Package purchases are subject to the terms disclosed at the time of purchase.
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Packages are intended for use by the original purchaser unless otherwise specified.
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Individual treatments within a package cannot be divided among multiple clients without prior authorization.
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Packages and prepaid services are generally non-refundable once purchased, except where required by law or the applicable purchase agreement.
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Missed appointments or late cancellations may result in applicable fees or a deduction from the remaining package balance, as disclosed in the package terms.
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Promotional packages cannot be combined with other discounts unless explicitly stated.
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If a treatment is no longer medically appropriate, please contact management to discuss available options.
Treatment packages are designed around recommended treatment schedules. Following these schedules may help support your desired results.
Groupon & Third-Party Promotional Vouchers
Face2Face Spa periodically offers promotional pricing or third-party vouchers, subject to availability and participation.
Groupon and third-party offers are not always available for new bookings.
Clients who have an existing voucher should contact our office before scheduling to confirm eligibility, service availability, and redemption requirements.
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A valid credit or debit card is required to reserve an appointment.
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Vouchers are subject to the eligibility restrictions stated in the original offer.
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New-client promotions are valid only for qualifying clients.
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Promotional packages cannot be divided between multiple clients unless the offer specifically permits it.
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Late cancellation and no-show policies still apply.
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Refund requests for purchases completed through Groupon or another third-party platform must be directed to the original seller, subject to applicable laws and platform terms.
Please contact Face2Face Spa directly to learn about current specials, packages, and promotional opportunities.
Payments & Pricing
Payment is due at the time of service unless your appointment has been prepaid or other arrangements have been approved.
We accept cash and supported credit and debit cards.
Service pricing is based on the treatment selected, treatment area, complexity, and applicable booking options.
Prices, services, and promotions may change without notice. Confirmed bookings and prepaid purchases remain subject to their disclosed terms.
Additional services or upgrades will be discussed with you before being performed or charged.
Refunds, Returns & Service Satisfaction
Your satisfaction is extremely important to us.
We take pride in providing personalized care, professional recommendations, and an attentive treatment experience.
If you are unhappy with a service, please contact our office within seven days of your appointment so we can review your concerns.
Due to the nature of aesthetic and spa services, completed treatments are generally non-refundable except where required by law.
Results may vary, and dissatisfaction with a particular outcome does not automatically qualify a treatment for a refund.
Retail skincare returns, if offered, are subject to the return policy disclosed at purchase. Please contact our office before attempting to return a product.
Nothing in this policy limits consumer rights provided by applicable law.
Gift Cards & Gift Certificates
Face2Face Spa gift cards make a thoughtful gift for skincare, relaxation, and self-care.
Gift cards may be used toward eligible services or retail purchases, subject to the terms disclosed at purchase.
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Gift cards are generally non-refundable and are not redeemable for cash except where required by law.
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Gift cards cannot be used toward gratuities unless specifically permitted.
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Promotional offers may have separate eligibility requirements.
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Purchased gift-card balances will be honored in accordance with applicable Florida and federal law.
Please safeguard your gift card information and contact our office if you have questions regarding your balance or redemption.